Returns and Exchanges Policy

Last Updated/Effective Date: February 1, 2021

Your satisfaction is our utmost priority. However, if for any reason you are not completely happy with your purchase, we have prepared a seamless return process.

We accept returns for a full refund within thirty (30) days of shipment from our facility, and within ninety (90) days of shipment for product exchanges. Because some of the pieces we offer for sale on our website are unique or “one of a kind” pieces, exchanges may not be possible and we will notify you by e-mail if that is the case.

Items marked “Final Sale” are not returnable because of their highly discounted price. These items will be noted as Final Sale items in our store.

Please also note that refunds are not issued for any expedited shipping or international shipping charges (such as USPS Priority or UPS two day, next day or overnight services), regardless of the reason for your return or exchange.

After 30 days has passed from the date of delivery receipt, there will be NO refunds or exchanges.

Return Process#

Here is the step-by-step procedure of our return process:

  1. Email us at to request a Return Label.
  2. Send back the item using its original packaging, unworn, and free of any damage, using the Insured Return Label, with all the documentation you received upon purchase.
  3. Drop the items you intend to return at the nearest Post Office, UPS Store, Kinko’s or other authorized forwarding facility.
  4. We will send a confirmation e-mail once your item was received in our sorting facility.
  5. Once your returned item was checked and certified by our Quality Assurance Department we will proceed with the necessary refund or exchange you requested. Please allow five (5) to fifteen (15) business days for this process to complete.

Refunds#

Your refund will be credited back to your account if you are the original cardholder or purchaser of the item. It usually takes seven (7) to ten (10) working days to post funds to your account for refund request amounting to USD $100 and above.

Exchanges#

If you are expecting a replacement, you will receive an email once the outbound shipment date has been set. And you will also receive a shipping confirmation e-mail once the item was already outbound for shipment.

Questions and Suggestions#

If you have questions or suggestions, please contact us at:

Persanix LLC
153 Boston Post Road #106
East Lyme, Connecticut 06333

Email